How can we help?

For accurate results, no. Foundation, concealer, and even tinted moisturizers mask the micro-texture and subsurface hemoglobin signals our AI looks for. We strongly recommend scanning with a freshly cleansed, bare face for the most reliable analysis.

Lighting is the biggest variable in computer vision. Warm bathroom bulbs can artificially spike 'Inflammation' scores, while harsh overhead lighting exaggerates texture issues. For consistent tracking, try to scan facing a natural window at the same time each day.

Yes. Our AI models are trained on diverse datasets covering a wide spectrum of skin tones. Unlike older technologies that relied on simple color contrast, our engine analyzes texture topology and subsurface scattering. Read more about our inclusive datasets on our Technology page.

We prioritize your data privacy by minimizing what we store. While we aim to process as much as possible locally on your device, achieving high-fidelity clinical accuracy currently requires sending encrypted image data to our secure cloud AI. You can review our full Privacy Policy to understand how we handle ephemeral data.

For standard scans, no. Images are processed in ephemeral memory (RAM) and discarded immediately after the analysis result is generated. If you opt-in to 'Progress Tracking' (a Pro feature), we store heavily encrypted snapshots of specific skin regions to generate your trend charts.

We utilize specialized computer vision pipelines powered by state-of-the-art Large Language Models (LLMs) and custom neural networks. These are fine-tuned on millions of clinical images to detect micro-texture irregularities, hydration levels, and pigmentation depth with high correlation to professional assessments.

Absolutely not. Dermitri is a cosmetic analysis tool, not a medical device. It is NOT trained to identify malignant features such as asymmetry, irregular borders, or color variation indicative of melanoma. Please read our Medical Disclaimer for full details on the limitations of our AI.

No. Our scores (e.g., 'Hydration: 85%') are wellness metrics designed to help you optimize your skincare routine. They do not constitute a medical diagnosis for conditions like Eczema, Psoriasis, or Acne Vulgaris.

The 'Glow' plan is free forever (no credit card required) and includes 3 full AI skin scans per month, basic texture analysis, and standard product matching. See our Pricing section for a comparison of all tiers.

You can manage, pause, or cancel your 'Radiance' or 'Lumina' subscription at any time via the Dashboard settings. Access continues until the end of your current billing cycle.

Absolutely. The Dermitri Clinic dashboard allows you to build digital routine prescriptions from our database of 10,000+ clinical and OTC products, which are instantly synced to your patient's mobile app.

The professional dashboard gives you a live view of your patient's adherence and skin progress between visits. You can see their latest scan scores, adjust their routines remotely, and receive alerts for sudden changes in their skin health.